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Your Rights Against Surprise Bills

Under the federal No Surprises Act, you have the right to receive a Good Faith Estimate of expected costs before scheduling services.

Effective January 1, 2022 · Federal No Surprises Act (45 CFR Part 149)

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS
When you get health care services at Nalu Wellness, we are required by law to give you this notice about your billing rights.

Right to a Good Faith Estimate

You have the right to receive a Good Faith Estimate explaining how much your care will cost before you schedule a service.

Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the expected charges for health care items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your scheduled service
  • You can also ask your health care provider for a Good Faith Estimate before you schedule an item or service
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill
  • Make sure to save a copy of your Good Faith Estimate

Our Standard Rates

For self-pay (uninsured) clients, our current rates are:

  • Therapeutic Massage (60 min) — $120
  • Therapeutic Massage, Extended (90 min) — $180
  • Prenatal Massage (60 min) — $120
  • Craniosacral Therapy (60 min) — $130
  • Insurance Massage (60 min) — $120 (your out-of-pocket cost varies by plan)

These prices represent the full charge for the session. There are no additional facility fees, equipment fees, or hidden charges.

Insurance-Billed Services

If you are using health insurance (Aetna, Kaiser, Heraya Health, or auto injury coverage), your actual out-of-pocket cost will depend on your specific plan, deductible, copay, and coverage limits. We strongly encourage you to contact your insurance carrier before your first appointment to understand your benefits and expected cost-sharing.

We will provide you with a Good Faith Estimate of our billed charges and any known cost-sharing amounts before your scheduled appointment upon request.

How to Request a Good Faith Estimate

To request a written Good Faith Estimate before your appointment:

We will provide your Good Faith Estimate within 1 business day of your request, and no later than 1 business day before your scheduled service.

If You Are Billed More Than Your Estimate

If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill. To learn more about the dispute process, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Questions

For questions about this notice or to request a Good Faith Estimate, contact us:

For more information about your rights under the No Surprises Act, visit www.cms.gov/nosurprises.